Robyn Jackson - Trainer, Speaker, Civility Expert

Teaching Civility Through Modern Manners

For the Comfort and Convenience of Others



Reluctant Etiquette Expert

Founder of The Civility School and creator of the Professional Civility training program. Robyn teaches manners and etiquette, with an emphasis on empathetic intention and global cultural awareness, to the workplace, schools and home.

Meet Robyn

Robyn has worked with

“Civility and etiquette are not synonymous.  In fact, sometimes, you must forget what your mama taught you for civility to flourish.”

—Robyn Jackson

Robyn’s Client Say:

“Robyn is sharp and concise yet with graceful style. Frankly, I thought her course would focus only on business etiquette and wouldn’t be particularly enthralling; however, I quickly learned her consultancy slogan and general battle cry—for the comfort and convenience of others—is exactly why and what every business should practice to benefit its clients.”

Todd HawkinsPresident at BuilderFish: Fine, Innovative, Signature Homes

“Robyn explains not only the rules themselves, but the cultural history and rationale for various practices. This deeper viewpoint removes the feeling of arbitrariness and helps one remember the correct approach. Whether you are a newly minted professional or a seasoned rainmaker, you’ll finish this seminar with increased confidence in your ability to navigate various business etiquette scenarios. Best of all, it’s a really fun and interesting way to spend a couple of hours!”

Kitt MattinglyAttorney at Davidson & Kitzmann, PLC

“Our field personnel had some trepidation about this. Robyn’s workshop made them comfortable and she got the whole group participating and interacting in ways we’d never seen before. We got a great deal of positive feedback that it helped our our guys communicate with customer more professionally AND more comfortably for them. This was a great experience for us, can’t recommend it enough.”

Matt WilkinsonBeck Cohen

“Robyn presented a great perspective on professional conduct for the Leadership Boot Camp which I coordinated. This was a group connected to the construction industry who typically did not have much exposure to dining etiquette, email protocol, and other examples of business conduct. She has an easy going manner while setting a professional example herself.”

Ulli MunroeMunroe Consulting, Inc.

Recent Posts

July 6, 2017

Etiquette Training at Universities–Beyond the Fork

It’s an understatement to say that the U.S. needs a civility tune-up. Fortunately, universities and student groups are recognizing this. Administrators, faculty, and student leaders are calling me with close-to-urgent cries for etiquette training in SOMETHING.  *Etiquette dinners* are the SOMETHING that most seem able to articulate. After chatting with callers a bit, however, I usually gather that achieving perfect western dining etiquette is…

Lord of the Flies photo Uncategorized
April 25, 2017

Four Tools for Taming the Barbarian (your child)

They come into the world this way.  Sure, some are worse than others, but give it time.  You might be a secretly smug new parent out there gazing upon the cherubic face of a non-colicky-slept-through-the-night-at-a-week-old wonder baby.  That’s fantastic, but yes, even you will–at some point when you least expect it–be forced to admit that you’ve given birth to one….

Richard Gere kissing Shilpa Shetty Uncategorized
March 1, 2017

What’s a mountain range got to do with it?

The great mathematician, Blaise Pascal, did a lot more than create units of measure (otherwise I would’ve never heard of him…).  He was also an esteemed philosopher.  I am thrilled that Pascal was such a versatile guy.  One of his many “pensées” (French for thoughts.  I was a French major, most definitely not a math one…) often provides me with…